bajilive's Privacy Policy

bajilive collects information necessary to operate its services and improve the user experience. The types of information collected are described below.

1.1 Information Provided at Registration

When you open an account on bajilive, we collect the following information:

• Full name (as on your National ID card)
• Date of birth — you must be 21 years of age or older to use the service
• Mobile number and email address
• User-created password (stored in encrypted form)
• Mobile Financial Service (bKash, Nagad, Rocket) account numbers used for deposits and withdrawals

1.2 Information Collected Automatically During Use

Certain information is logged automatically while you use the platform:

• IP address and device type
• Browser version and operating system
• Time of access and session duration
• The page you came from before visiting our site (referrer URL)
• Cookie and local storage data

1.3 Identity Verification Information

In certain cases — particularly when processing withdrawal requests or verifying an account — we may collect a copy of your National ID card or other government-issued identification.

bajilive uses the collected information for the following purposes:

2.1 Account Management and Service Delivery

Your information is used to create, verify, and maintain your account. It is also needed to process deposit and withdrawal transactions, store gaming history, and determine eligibility for bonuses.

2.2 Security and Fraud Prevention

Maintaining the security of the online platform is one of our primary responsibilities. We analyse collected information to detect suspicious activity, prevent misuse through multiple accounts, and stop financial fraud.

2.3 Customer Support

When you contact us for help via live chat or email, your account information allows us to resolve issues quickly and effectively. Our support team is available in both Bengali and English, seven days a week, around the clock.

2.4 Regulatory Compliance

Verifying user identity and confirming age is a mandatory part of our operations. Age-related information is checked to ensure that no one under 21 is able to use the platform.

2.5 Service Improvement

Analytical data on how users interact with bajilive helps us improve service quality, add new game categories, and make the user experience more straightforward.

bajilive does not sell your personal information or transfer it to third parties for marketing purposes. However, information may be shared in the following limited circumstances:

3.1 Service Provider Partners

We work with trusted third parties for payment processing (bKash, Nagad, Rocket), technical support, and gaming software supply. These partners receive only the information needed to carry out their specific tasks and may not use it for any other purpose.

3.2 Legal Obligations

We may be required to disclose relevant information in response to a court order, a lawful request from a government authority, or to fulfil a legal obligation.

3.3 Business Restructuring

In the event of a business change such as a merger, acquisition, or asset transfer, user information may be transferred. We will notify users in advance in such situations.

To keep your information secure, bajilive has adopted industry-standard technical and organisational measures.

4.1 Encryption

All communication on our website and mobile app is protected through SSL (Secure Sockets Layer) encryption. You can confirm this by looking for "https" and the padlock icon in your browser's address bar.

4.2 Password Protection

Your password is never stored in plain readable form. It is kept in encrypted form using an advanced hashing algorithm. No bajilive staff member can ever see or has any need to know your password.

4.3 Server Security

Our servers are protected by firewalls, intrusion detection systems, and regular security audits. Data backups are taken on a regular basis to prevent data loss from technical issues.

4.4 Access Control

Only authorised staff may access user information, and only as required for their specific role. All data access is logged and reviewed regularly.

The bajilive website uses cookies and similar technologies. Cookies are small text files stored on your device by the website through your browser.

5.1 Essential Cookies

These cookies are necessary to keep your login session active, verify security tokens, and maintain the core functionality of the site. They cannot be disabled.

5.2 Performance Cookies

We analyse which parts of the site you use most and where issues arise, in order to improve service quality. These cookies do not collect personally identifiable information.

5.3 Cookie Controls

You can manage or delete cookies through your browser settings. However, disabling essential cookies may cause some site features to stop working correctly.

bajilive does not keep your information indefinitely. How long data is retained depends on the type of information and the purpose for which it was collected.

6.1 Active Account Data

Your profile information, transaction history, and gaming records are retained for as long as your account remains active. This information is necessary to operate your service.

6.2 After Account Closure

After your account is closed, certain information required to meet legal obligations may be retained for a specified period. Once that period has passed, the data is securely deleted or anonymised.

6.3 Log Files

Server logs collected for security and analysis purposes are generally retained for up to 90 days, after which they are deleted.

As a bajilive user, you have certain rights over your own information. It is entirely normal to be aware of these rights and to exercise them when needed.

7.1 Right to Access Your Data

You can find out what information bajilive holds about you. Contact us and we will provide a copy of your data.

7.2 Right to Correct Your Data

If any of your information is incorrect, you can request that it be updated. Some details can be updated directly through account settings; others may require assistance from our support team.

7.3 Right to Delete Your Data

You can request that your account and associated data be deleted. However, records required by legal obligations and financial transaction records may need to be retained for a specified period in certain cases.

7.4 Responsible Gaming Rights

We offer various options to help you manage your gaming activity, such as setting deposit limits, taking a temporary break, or placing restrictions on your account. Read the Responsible Gaming Guidelines to learn more about these options.

The bajilive platform may have connections to game software providers (such as Pragmatic Play, PG Soft, JILI, Evolution, Spribe) and payment providers. These third parties have their own privacy policies, and bajilive is not responsible for their practices.

We select these partners carefully and verify their standards for protecting your information. Even so, we recommend reading their own privacy policies before using their services directly.

bajilive strictly does not provide services to anyone under 21 years of age. Age is verified during the registration process, and if we discover that a minor has created an account, that account will be closed immediately and the associated data will be deleted.

If you are aware of an account belonging to a minor, please notify our support team without delay.

bajilive may update this Privacy Policy from time to time. Such changes may occur due to service updates, legal requirements, or improvements to security measures.

If significant changes are made, we will notify you by email or through a notice on the platform. The date of the revised policy will be shown at the top of the page. Continued use of the platform after a change is taken to mean you have accepted the updated policy.

To learn more about our service and how it operates, visit the About Us page, which contains detailed information about bajilive's operations and goals.

If you have any questions, concerns, or complaints about this Privacy Policy, please do not hesitate to contact us. Our dedicated team is ready to assist you in both Bengali and English.

11.1 Contact Methods

• Live Chat: Available directly on the platform, 24/7
• Email: [email protected]

11.2 Complaint Process

When we receive your complaint, we will review it as soon as possible and get back to you. More complex matters may take some time to resolve, but we take every issue seriously.

For answers to general questions about our service, you can visit the Frequently Asked Questions (FAQ) section, where detailed answers to many common topics are available.