FAQ
bajilive FAQ — Answers to All Your Questions
From live casino to withdrawals, BPL betting, identity verification, and VIP cashback — the questions that come up most often when using bajilive are answered clearly and in detail here.
21+ age restriction applies
৳300 minimum deposit
24/7 live chat support
Question Categories
Click the links below to jump directly to any category.
Category 01
Live Casino
Everything you want to know about table games from Evolution, Pragmatic Play Live, and Ezugi in the bajilive live casino section.
Each table at bajilive's live casino has its own betting limits. Some Baccarat and Roulette tables allow lower-stake play, while high-stake tables are available for experienced players who want higher limits. The minimum and maximum limits are shown next to each table in the lobby, so you can check whether a table fits your budget before you start.
Teen Patti is a popular card game from the Indian subcontinent — each round deals three cards and the best hand wins. Andar Bahar is simpler: a joker card is drawn, then you bet on either "Andar" or "Bahar" — whichever side gets a matching card first wins. Both games are available at bajilive on hosted tables from JILI and Evolution.
Baccarat is relatively straightforward. Bet on Player, Banker, or Tie — whichever side scores closest to 9 wins. Log in to bajilive, go to the Live Casino section, choose a Baccarat table you like, and set your bet amount. The interface is easy to follow; for beginners, starting at a lower-limit table is a good idea.
Yes, bajilive's live casino works fully in a mobile browser. Tables from Evolution and Pragmatic Play Live are optimised for mobile screens, so the camera feed, chip board, and betting buttons are easy to use. For the best experience, use a 4G or Wi-Fi connection to keep the video stream uninterrupted.
If your connection drops and you miss a round, don't panic — log back in and your game history will be saved in most cases. If you placed a bet but didn't receive the result, contact bajilive's 24/7 live chat; the support team will check the game log and resolve the issue.
Category 02
Cash Withdrawals
Questions and answers about withdrawal timing, rules, and minimum amounts for bKash, Nagad, and Rocket.
Most withdrawals are completed within 10 to 45 minutes. If it shows as pending, first check your bKash, Nagad, or Rocket wallet. If more than 45 minutes have passed and the money still hasn't arrived, contact bajilive's live chat with your transaction ID — the team will verify it quickly and take action.
Yes, withdrawals on bajilive must go to the mobile wallet that is registered in your own name and linked to your account. Sending funds to someone else's number is not possible — this is part of the security process. So the bKash or Nagad number you used for your deposit is also where withdrawals will be sent.
bajilive processes withdrawals 24 hours a day, 7 days a week. There are no extra delays at night or on weekends — funds should reach bKash, Nagad, or Rocket within the usual 10–45 minutes. However, a mobile banking service's own maintenance schedule may occasionally cause a small delay.
The minimum withdrawal amount on bajilive is ৳800. This limit applies regardless of whether you use bKash, Nagad, or Rocket. If your balance is below ৳800, you cannot submit a withdrawal request — build up enough balance through deposits or gameplay first, then withdraw.
No, withdrawals on bajilive are not possible without a deposit and regular gameplay. To withdraw winnings from a bonus, you must also meet the wagering requirement — for example, the 150% welcome bonus requires the bonus amount to be wagered 25 times. After that, you can withdraw once your balance reaches ৳800 or more.
Category 03
BPL and International Matches
Common questions about BPL, T20, and live betting in cricket betting and sports events.
In an accumulator or multi-bet, the odds of each selection are multiplied together to form a combined odds figure. For example, three selections at odds 1.40 × 1.60 × 1.90 = approximately 4.26, so a ৳100 bet returns ৳426 if all win. However, if even one selection loses, the entire bet is lost — so the risk is higher, but the potential return is also higher.
Decimal odds of 2.50 mean — a ৳200 bet returns a total of ৳500 on a win (৳300 profit + ৳200 stake). Odds of 1.80 on a ৳200 bet return a total of ৳360 (৳160 profit). The simple rule: odds × stake = total return. If you lose, your entire stake is gone.
Yes, bajilive offers in-play or live betting. During a match, odds update in real time based on the score and situation, and you can place bets at that point. It is especially popular for BPL, IPL, and T20 World Cup cricket matches. Keep in mind that live betting odds change fast, so it's best not to delay your decision.
bajilive offers a range of markets for BPL and international matches, including match winner, top batter, over/under total runs, time of first wicket, and powerplay score. Major tournaments — from Bangladesh Tigers matches to ICC events — generally have more markets available.
If a match is cancelled due to rain or any other reason, bajilive will normally void the bets for that match and refund the stake. For multi-bets, the cancelled leg is removed and the result is settled based on the remaining selections. See the terms and conditions page for full details.
Category 04
Identity Verification (KYC)
Why KYC is required, how your documents are kept secure, and what to do if verification doesn't go through.
bajilive uses SSL encryption to keep all personal data and documents secure. Uploaded documents are used solely for KYC verification and are not shared with third parties. For more details, read the privacy policy page.
KYC verification is essential for account security and preventing financial fraud. It confirms that the account is being used by its real owner and that no one can operate an account under someone else's identity. bajilive accounts are open only to people aged 21 and above, and KYC also enforces this requirement.
bajilive may request verification at the time of your first large withdrawal or if unusual activity is detected on your account. In some cases, KYC may also be prompted as part of completing your profile after registration. Having a copy of your national ID card or passport ready in advance will help speed up the process.
If your KYC is rejected, start by reading the reason — it usually happens because the image is blurry, cropped, or the document is expired. Take a clear photo and resubmit. If the problem continues, contact bajilive's 24/7 live chat or email — the support team will explain the next steps and help you through it.
In most cases, you can start playing slots and other games as soon as you open an account. However, if KYC is not completed, withdrawals may be blocked at a certain point. Completing verification early means there will be no hold-ups when you want to withdraw your winnings.
Category 05
VIP and Cashback
Detailed questions and answers about bajilive VIP tiers, weekly cashback, and how to move up.
bajilive VIP members receive weekly cashback on their net losses — the rate varies by tier. Priority support and access to special offers are also available. The higher your tier, the greater the benefits — you move up gradually by playing regularly and in higher amounts.
bajilive VIP is divided into three tiers:
- Bronze — up to 0.3% weekly cashback
- Silver — up to 0.7% weekly cashback
- Gold — up to 1.0% weekly cashback
Tier progression in bajilive VIP is based on the consistency and volume of your gameplay. If you play regularly and in higher amounts, the system will automatically move you to a higher tier. The exact thresholds are not published — the key is to stay active and consistent.
Cashback is calculated on the week's net losses. For example: a Silver member with a net loss of ৳20,000 for the week would receive ৳20,000 × 0.7% = ৳140 cashback (the maximum for that tier). Cashback is normally credited to your account at the end of the week.
bajilive adds cashback to your account balance. Once your total balance reaches the minimum withdrawal limit (৳800), you can withdraw to bKash, Nagad, or Rocket. Cashback may be subject to separate wagering requirements — check the terms and conditions for accurate details.
Start playing with a bonus
150% bonus on your first deposit, up to ৳5,000. Minimum deposit is just ৳300.
Go to bajilive Login pageStill have questions? Contact us directly
If you can't find your answer in this FAQ, bajilive's support team is always ready to help.
24/7 Live Chat
You'll find the live chat button at the bottom right of any page on the site. Support is available in both Bengali and English. Ask a question any time of day or night — the team responds quickly.
Email Support
For complex issues or when you need to send documents, contact us by email:
You can write in Bengali or English.
If you want to play responsibly, please read the Responsible Gaming page. Only users aged 21 or above may hold an account at bajilive.